If you do not receive an email from ESET within 20 minutes after you carried out one of the above-mentioned actions, see below for suggested steps to take:
Check your spam and other secondary inbox folders. Mark
email@example.com as a safe address in your email client (or server).
Whitelist the IP address of our mail server:
Gmail users: Look in the Promotions folder.
To display the Promotions folder:
Open your web browser and log into your Gmail account.
Click the plus (+) icon to the right of your tabs.
Select the check box next to Promotions and click Save.
If you still do not receive either message, your email address may have been mistyped during the registration/update process. In this case, complete a technical support request.