[KB3475] ESET Multi-Device Security FAQ

Issue

Solution

New users: ESET Internet Security replaces ESET Multi-Device Security

ESET Internet Security now provides the same multi-platform protection as ESET Multi-Device Security. Existing Multi-Device customers can still renew their license, but new users should buy ESET Internet Security.

ESET Multi-Device Security FAQ

  1. What is ESET Multi-Device Security?
    ESET Multi-Device Security is a bundle of ESET products that you can activate using a single license. A Multi-Device Security license allows you to install any combination of the following ESET products:

    • ESET NOD32 Antivirus for Windows
    • ESET Internet Security for Windows
    • ESET Cyber Security or ESET Cyber Security Pro for macOS
    • ESET NOD32 Antivirus for Linux*
    • ESET Mobile Security (for Android)
    • ESET Parental Control for Android**

    *This product can only be activated using your ESET-issued Username and Password, it does not accept a License Key.
    **This product will initially take up one seat from your total license count. Afterward, you can install the product on all your family's devices without using additional licenses.

  2. Is ESET Multi-Device Security available online as well as in stores?
    Yes, ESET Multi-Device Security is available for purchase online as well as in retail. Purchase ESET Multi-Device Security online.

  3. When does my license expire?
    You can verify the expiration date of your ESET Multi-Device Security license from within the installed products themselves.

  4. How do I activate and install my ESET Multi-Device Security?
    Click here for detailed instructions.
After installing your first product:

Make sure to start with Step 2 installation in the Multi-Device Security installer. In the Product activation window, select Activate using License Key and enter the ESET-issued License Key you received when you registered your ESET Multi-Device Security activation key.

  1. After installing my first ESET Multi-Device Security product, how soon should I activate and install the remainder of the products?
    Your ESET Multi-Device Security license is good for one year from the date that you activate and install your first product. We highly recommend that you activate and install ESET on the remainder of your machines as soon as possible.

  2. How do I renew ESET Multi-Device Security?
    Renew ESET Multi-Device Security.

  3. What do I do after renewing?
    After renewing ESET Multi-Device Security, no action is required on your part. Please note that there might be a brief delay before your new expiration date is displayed in your ESET product(s).

  4. I don't have a working CD drive—how do I install ESET Multi-Device Security?
    If you do not have a working CD drive, click here for step-by-step instructions.

Install ESET Multi-Device Security

A multiple-device license can activate products installed on Windows, macOS and Android devices (iPhones are not supported). Depending on your region, the multiple device license you purchase may be called Multi-device security, ESET Internet Security or ESET Smart Security Premium.
System Requirements and Installation Prerequisites

Install your ESET home product

Select the ESET home product you want to install and perform the installation on the appropriate device. For installation instructions, use the applicable Knowledgebase article below:

For Windows  computers:

For macOS  computers:

For Android  devices:

When ESET is installed on your first device, continue to Step 3 below.

Add More Devices

Further installations must be activated using your ESET-issued License Key used in step 2. 


Install ESET Multi-Device Security from a CD

ESET Multi-Device Security Home Office Edition is available only to North American and Latin American customers only.

If you purchased ESET Multi-Device Security online

Perform these steps to install your product.

To install and activate the first product in your ESET Multi-Device Security suite, follow the steps below:

Have you already installed your first product?

If you have already installed and activated your first ESET Multi-Device Security product, click Step 2 - Install. Use the same ESET-issued License Key (included in the new purchase email you received from ESET during initial registration) to activate all remaining products. I lost my License Key.

  1. Insert the ESET Multi-Device Security CD into your computer. Click here If you do not have a working CD drive.

  2. Click Step 1 - Register.

Figure 1-1
  1. Complete the required fields, type the 20-character Serial Number or Activation Key printed on the sticker inside your ESET Multi-Device Security CD packaging and then click Submit. Your ESET-issued License Key will be displayed. You will also receive an email from ESET containing your License Key credentials.
Figure 1-2
  1. Make note of your License Key. All subsequent installations must be activated using your ESET-issued License Key. Click Step 2 - Install.
Figure 1-3
  1. Select the product and version you want to install and click Download Now.
Figure 1-4
  1. Your download will begin automatically. If prompted, click Save and choose your desktop as the save location.

  2. When the download is complete, navigate to the installation file and double-click it to begin the installation.

  3. Follow the steps in the Installation Wizard to install your ESET product. If you need illustrated instructions, see the appropriate article below:

  1. When the installation is complete, your first product is ready to use. We highly recommend installing all remaining products in your ESET Multi-Device Security as soon as possible.

Online purchases

  1. On the Download ESET Multi-Device Security product page, next to the appropriate product, click Download Now.

  2. Your download will begin automatically. If prompted, click Save and choose your desktop as the save location.

  3. When the download is complete, navigate to the installation file and double-click it to begin the installation.

  4. Follow the steps in the Installation Wizard to install your ESET product. Use your ESET-issued License Key (sent via email after purchase) during activation. Make note of your License Key. All subsequent installations must be activated using your ESET-issued License Key.

    For illustrated installation instructions, see the appropriate article below:

  5. When the installation is complete, your first product is ready to use. We highly recommend installing all remaining products in your ESET Multi-Device Security as soon as possible.