[KB523] Choose which version of your ESET Windows home product to download (32-bit, 64-bit or ARM )

Issue

  • You receive the “This installation package is not supported by this processor type” error message 
  • ESET Technical Support has directed you to this article to learn whether your system is 32-bit, 64-bit or ARM
  • I am a business user

Details


Click to expand

If you do not have your Activation Key or Username and Password, visit our Lost subscription page to retrieve them. Your active (non-expired) ESET subscription includes both the 32-bit, 64-bit and ARM versions of your ESET product.


Solution

Windows 10 and later

Windows 11 Update

The Windows 11 update may affect the compatibility of your ESET product on Windows 10 operating systems.

  • Home users: If your ESET product is version 13 or 14, you do not need to make any changes. Visit our article for more information about the update.
  • Business users: The ESET product versions listed here are all compatible with the update.

Video Tutorial

  1. Press the Windows  key + key, type Control Panel into the search bar and select Control Panel. Click System.

  2. Your system type is displayed in the System section.

  3. Click the appropriate link for your system in the table below.

64-bit Download 32-bit Download ARM Download
ESET Security Ultimate ESET Security Ultimate ESET Security Ultimate
ESET Smart Security Premium ESET Smart Security Premium ESET Smart Security Premium
ESET Internet Security ESET Internet Security ESET Internet Security
ESET NOD32 Antivirus ESET NOD32 Antivirus ESET NOD32 Antivirus
Windows 8.1 and earlier users

Beginning with ESET Windows home products version 16.1, Windows 8.1 and earlier are no longer supported. For more information, see Microsoft Windows Support Policy and ESET products.