[KB7814] Remove third-party antivirus software from client computers using ESET PROTECT or ESET PROTECT On-Prem

Solution

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

ESET PROTECT users: Create a second administrator user in ESET PROTECT
ESET PROTECT On-Prem users: Create a second administrator user in ESET PROTECT On-Prem

Open ESET PROTECT or ESET PROTECT On-Prem in your web browser and log in.
Click Policies → New Policy.

Figure 1-1
Type a name for the new policy in the Name field. Optionally, type a description in the Description field.

Figure 1-2
Click Settings and select ESET Management Agent from the drop-down menu.

Figure 1-3
Expand Advanced Settings, scroll down to the Operating System section and click the toggle next to Report non-ESET-installed applications to enable it.
In the Assign section click Assign. Select the check box next to each static or dynamic group that this policy will be assigned to and click OK. Click Finish to save the policy. Agents running on client computers will receive the new policy the next time they check in (the default check in interval is 20 minutes). Alternatively, you can send a wake-up call to client computers so they receive the changes sooner.
Click Reports → Computers → scroll down to Installed applications → click the gear icon and then click Generate now.
Creating a new report template in ESET PROTECT or ESET PROTECT On-Prem

If you do not have report templates in your home group, continue with one of these steps:
- Create a new report template
- Request your Administrator to duplicate the report template for your access
Figure 1-4
Verify that the third-party Antivirus program and version you want to remove is listed in the report.
Click Tasks → New → Client Task.

Figure 1-5
Type a name for the new task in the Name field and then select Software Uninstall from the Task drop-down menu.

Figure 1-6
Click Settings and select Third-party antivirus software (Built with OPSWAT) from the drop-down menu. See the list of removable applications.

Adding Targets

You will add Target computers after the task is created.
Click Finish when you are finished making changes to your task.

Figure 1-7
Click Create Trigger when you are asked to add a trigger for the client task.