[KB6756] Remove third-party antivirus software from client computers using ESET Security Management Center (7.x)

Solution

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Policies → PoliciesNew.

Figure 1-1
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  1. Type a name for your new policy in the Name field (for example, "Policy for ESET Management Agent"). Optionally, type a description in the Description field.

Figure 1-2
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    1. Click Settings and select ESET Management Agent from the drop-down menu.

  1. Expand Advanced Settings, scroll down to the Operating System section and select the slider bar next to Report non-ESET-installed applications.

Figure 1-3
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    1. In the Assign section click Assign. Select the check box next to each static or dynamic group that this policy will be assigned to and click OK. Click Finish to save the policy. Agents running on client computers will receive the new policy the next time they check in (the default check in interval is 20 minutes). Alternatively, you can send a wakeup call to client computers so they receive the changes sooner.

  1. Click Reports , select Installed applications and then click Generate now.
    Creating a new report template in ESMC 7

    If you do not have report templates in your home group, continue with one of these steps:

Figure 1-4
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    1. Verify that the third-party Antivirus program and version you want to remove is listed in the report.

  1. Click Client Tasks, expand Operating System, select Software Uninstall and then click New.

Figure 1-5
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  1. Type a name for your new task in the Name field and then select Software Uninstall from the Task drop-down menu.

Figure 1-6
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  1. Expand Settings and select Third-party antivirus software (Built with OPSWAT) from the drop-down menu. Please note that you will add Targets after the task is created.
     
  2. Click Finish when you are finished making changes to your task.

    Figure 1-7
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  3. Click Create Trigger when you are asked if you want to add a trigger for the client task. Click for instructions Create a Trigger and add Target computers or groups to execute a Client Task (7.x)