[KB3546] ESET Mobile Security for Android displays "Please check your internet connectivity and try again"

Issue

  • You receive a "no internet connection" error and cannot update detection modules

Solution

  1. From the home screen of your Android device, tap SettingsApps → ESET Mobile Security.

    Figure 1-1
  2. Tap Storage  Clear cache.

    Figure 1-2
  3. Perform a manual update of the virus signature database to verify that the issue has been resolved.

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