Issue
- Generate a HAR log file to include in your support ticket
- Generate HAR log file in Google Chrome
- Generate HAR log file in Firefox
- Generate HAR log file in Safari
Details
Click to expand
HAR (short for HTTP Archive format) is a file that stores all the logs of web browser interaction with a website.
ESET Technical Support may request that you generate and submit a HAR log file when an issue occurs while visiting a website.
Solution
Generate HAR log file in Google Chrome
-
Open Google Chrome, click the Menu (three dots) icon
in the top right corner and click New incognito window. In the new Incognito window of Google Chrome, navigate to the website where the issue is occurring.
Figure 1-1 -
Click the Menu (three dots) icon
in the top right corner and click More Tools → Developer Tools.
Figure 1-2 -
Click Network.
-
Confirm the Record icon
is red. If it is gray, click the gray Record icon to start recording. Click the Clear icon 
to clear any existing logs, then select the check box next to Preserve log.
Figure 1-3 -
Recreate the issue in your web browser.
-
After the issue is recreated, click the Record icon
to stop any further recording. Right-click anywhere on the log and click Save all as HAR with Content.
Figure 1-4 -
Select a file path, type a name for the file and click Save.
Figure 1-5 -
Upload the HAR file to your support ticket.
Generate HAR log file in Firefox
-
Open Firefox and disable the response limit:
- In the address bar, type
about:configand press Enter. - In the search bar, type or copy/paste
devtools.netmonitor.responseBodyLimit. - Click the Edit (pencil) icon, set the value to 0 and click the Check mark icon to confirm the change.
Figure 2-1 - In the address bar, type
-
Click the Menu
icon in the top right corner and click New private window. In the new private window of Firefox, navigate to the website where the issue is occurring.
Figure 2-2 -
Click the Menu
icon in the top right corner and click More Tools.
Figure 2-3 -
Click Web Developer Tools.
Figure 2-4 -
Click Network and click the Clear
icon to clear any existing logs.
Figure 2-5 -
Click the Gear icon and select Persist Logs.
Figure 2-6 -
Recreate the issue in your web browser. Firefox starts logging automatically.
-
After the issue is recreated, click the Pause recording icon
to stop any further recording. Right-click anywhere on the log and click Save all as HAR.
Figure 2-7 -
Select a file path, type a name for the file and click Save.
Figure 2-8 -
Upload the HAR log file to your support ticket.
Generate HAR log file in Safari
-
Open Safari and click File → New Private Window. In the private window, navigate to the website where the issue is occurring.
-
In the menu bar, click Safari → Preferences.
Figure 3-1 -
In the dialog box, click Advanced and select the check box next to Show Develop menu in menu bar.
Figure 3-2 -
In the menu bar, click Develop and click Show Web Inspector.
Figure 3-3 -
Recreate the issue in your web browser.
-
After the issue is recreated, click Export.
Figure 3-4 -
Type a name for the file and click Save.
Figure 3-5 -
Upload the HAR log file to your support ticket.
