[KB7697] Generate a HAR log file requested by ESET Technical Support

Issue

• Generate a HAR log file to include in your support ticket
• Generate HAR log file in Google Chrome
• Generate HAR log file in Firefox
• Generate HAR log file in Safari

Details

Solution

Generate HAR log file in Google Chrome

1. Open Google Chrome, click the menu icon (three dots ⋮ ) at the top right corner and click New incognito window. In the new Incognito window of Google Chrome, navigate to the website where the issue occurs.

   

2. Click the menu icon (three dots ⋮ ) in the top right corner and click More Tools → Developer Tools.

   

3. Click the Network tab, select the check box next to Keep log, click the Clear ⊘ button to clear any existing logs and confirm the Record ◼ button is red. If it is gray, click the gray Record ◼ icon to start recording.

   

4. From the Developer Tools panel, click the Settings ⚙ button.

   

5. Click Preferences. Under Network, select the check box next to Allow to generate HAR with sensitive data. 

   This step is optional

   This step is optional and should only be performed at technical support's request.

   

6. Recreate the issue in your web browser.

7. After the issue is recreated, click the Record ◼ button to stop recording, click the download icon and select Export HAR (sanitized) or Export HAR (with sensitive data).

   

8. Choose a file path, type a name for the file and click Save.

   

9. Upload the HAR file to your support ticket.

Generate HAR log file in Firefox

1. Open Firefox and disable the response limit:

   1. In the address bar, type about:config and press Enter.

   2. In the search bar, type or copy/paste devtools.netmonitor.responseBodyLimit.

   3. Click the Edit (pencil) icon, set the value to 0 and click the Check mark icon to confirm the change.

   

2. Click the Menu ☰ button in the top right corner and click New private window. In the new private window of Firefox, navigate to the website where the issue occurs.

   

3. Click the Menu ☰ button in the top right corner and click More Tools → Web Developer Tools.

   

4. Click Network and click the Clear button to clear any existing logs.

   

5. Click the Gear ⚙ button and click Persist Logs.

   

6. Recreate the issue in your web browser. Firefox starts logging automatically.

7. After the issue is recreated, click the Pause recording ◼ button to stop further recording. Click the Gear ⚙ button and click Save all as HAR.

   

8. Select a file path, type a name for the file and click Save.

   

9. Upload the HAR log file to your support ticket.

Generate HAR log file in Safari

1. Open Safari and click File → New Private Window. In the private window, navigate to the website where the issue is occurring.

   

2. In the menu bar, click Safari → Settings.

3. In the dialog box, click Advanced and select the check box next to Show features for web developers.

   

4. In the menu bar, click Develop and click Show Web Inspector.

   

5. Click Network and click the other filters icon, then select Preserve Log to enable it. 

   

6. Recreate the issue in your web browser.

7. After the issue is recreated, click Export.

   

8. Type a name for the file and click Save.

   

9. Upload the HAR log file to your support ticket.