[KB6380] Enable Anti-Phishing in ESET mobile products for Android

Issue

Solution

What is phishing?

The term phishing describes a criminal activity that uses the manipulation of users to gain access to sensitive data such as bank account numbers, credit card numbers, PINs or usernames, and passwords.

We recommend that you enable Anti-Phishing for maximum protection against potential phishing attacks. After you have installed ESET Mobile Security or ESET Endpoint Security for Android, you must enable accessibility permissions for ESET to enable the full functionality of the Anti-Phishing module for internet browsers (for example, Chrome, Firefox, Opera Mini, DuckDuckGo). The Dolphin Browser is not supported at this time.

Anti-Phishing integrates with the most common web browsers available on Android OS. Other browsers may be listed as Unprotected since they do not provide sufficient integration for Anti-Phishing. We recommend not using unsupported web browsers to fully utilize the Anti-Phishing feature.

Enable accessibility permissions and enable Anti-Phishing

1. Open ESET Mobile Security for Android.

2. Tap Anti-Phishing.

   

3. Tap Enable. ESET Anti-Phishing needs accessibility permissions to function correctly.

   

4. Tap Allow. Your device's settings will open, and you will allow the permissions there.

   

5. In the Accessibility screen, tap ESET Mobile Security to view the accessibility permissions. If ESET Mobile Security does not display, tap Installed Services to locate it, as shown below.
   

   

6. Next to Off, tap the toggle to enable the accessibility permissions.
   

   

7. Tap OK to allow the permissions for Anti-Phishing to function correctly.
   

   

   "OK" button does not respond

   If OK does not respond when you tap it, and you are using Android 6 (Marshmallow), it might be caused by another application using the Draw over other apps permission.

   To enable accessibility for Anti-Phishing, you must turn off the Draw over other apps permission for this application. To do so, navigate to:

   1. Setting → Apps.

   2. Tap the gear icon in the top right corner and select the Draw over other apps option.

   3. Select the problematic application.

   4. Deselect Permit drawing over other apps.

   5. Repeat Accessibility activation again.

   If you are using a Samsung device, navigate to:

   1. Settings → Applications → Application Manager.

   2. Tap More in the top right corner and select the Draw over other apps / Apps that can appear on top option.

   3. Tap the problematic application to block the permission for it.

   4. Repeat Accessibility activation again.

8. Anti-Phishing is now enabled and you are protected against potential phishing attacks.