Issue
- Remove the Norton antivirus software from your Windows device
Solution
Running more than one antivirus application on a computer can cause system instability, as the two applications will conflict.
If Norton antivirus software was installed on your system at any point in time, complete the following steps before installing your ESET application:
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Uninstall your Norton antivirus application using the Norton uninstallation tool or uninstall the application manually:
- Download, save and run the Norton 360 Remover tool.
- Click Start, type the name of your Norton application, right-click it and click Uninstall.
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Follow the on-screen instructions to uninstall the Norton antivirus application.
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After Norton (or any other antivirus software) has been uninstalled, download an ESET security application. Click Log in to ESET HOME for download (recommended) or Download manually.
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Follow the on-screen instructions to install the ESET antivirus application. Read more about installing ESET home and small office applications.
