Solution
Uninstall Norton antivirus
Running more than one antivirus program on a computer can cause system instability, as the two applications will conflict. If Norton antivirus software was installed on your system at any point in time, complete the following steps before installing your ESET product:
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After Norton (or any other antivirus software) has been uninstalled, download an ESET security product. Click For home or For business, depending on your subscription, and follow the on-screen instructions.
Uninstall Norton Internet Security
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Click Start → All Programs → Norton Internet Security → Uninstall.
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Follow the on-screen instructions to uninstall Norton Internet Security.