[KB2921] Install and run ESET Online Scanner

Issue

• Install ESET Online Scanner
• Run ESET Online Scanner
• Change the Customer Experience Improvement Program settings

Solution

Install ESET Online Scanner

1. Download ESET Online Scanner.

2. Double-click the .exe file you downloaded to run the installer.

3. Select your desired language from the drop-down menu and click Get started.

   

4. Read the Terms of use and click Accept.

   

5. Select your preference for the Customer Experience Improvement Program and the Detection feedback system and click Continue. You can now run ESET Online Scanner.

   

Run ESET Online Scanner

1. If you have previously launched ESET Online Scanner, double-click the original .exe file that you downloaded. If you are continuing from the Install wizard, skip to step 3.

2. Click Device scan.

   

3. Select a scan type.

   

4. Select your preferences for Detection of Potentially Unwanted Applications. Click Start scan. If you selected Custom Scan, you would select your scan targets first.

   

5. Any module updates since the last time you ran the Online Scanner will download before the scan starts.

   

6. The scan progress is displayed in the progress bar, along with the path and title of the file being scanned. The number of threats found is shown immediately. You can click the X icon to stop scanning at any time.

   

   Threats found

   At the end of the scan, the Detections occured and resolved screen will be displayed if any threats were found. You can click View detailed results to view specific information. Detected threats are automatically cleaned and quarantined. Quarantined files will not be deleted. Restore files quarantined using ESET Online Scanner.

   

7. To save the results, click Save scan log after the scan finishes. Click Continue.

   

8. To enable regular monthly scanning on your computer, click the toggle next to Periodic scanning, then click Continue.

   

9. Click Close.

   

10. To receive the scan results in email, type your email address and click Submit. Click Close application when done.

    

Change Customer Experience Improvement Program settings

1. Double-click the .exe file you downloaded previously to launch ESET Online Scanner.

2. Click Settings.

   

3. Click Data collection settings.

   

4. Select your preference for the Customer Experience Improvement Program and the Detection feedback system and click Save.