[KB3242] ESET Cyber Security and ESET Cyber Security Pro FAQ

Solution

1. How do I install ESET Cyber Security/ESET Cyber Security Pro?

   • Install ESET Cyber Security version 8
   • Install ESET Cyber Security version 7
   • Install ESET Cyber Security Pro version 6
     
     

2. Is there a trial version of ESET Cyber Security/ESET Cyber Security Pro?

   Yes, you can try ESET Cyber Security/ESET Cyber Security Pro free for 30 days. Visit the Trial Download page for more information and to download the product:

   • Free 30-day Trial of ESET Cyber Security Pro
   • Free 30-day Trial of ESET Cyber Security
     
     

3. Where can I purchase and download ESET Cyber Security/ESET Cyber Security Pro?

   The products are available for purchase at http://www.eset.com/us/products/home/. You can also contact your local distributor or reseller to purchase the product.

4. What is ESET Cyber Security/ESET Cyber Security Pro?

   ESET Cyber Security/ESET Cyber Security Pro are security solutions for Mac home users. It brings the protection of ESET NOD32 Antivirus that Microsoft Windows users have trusted and depended on for 25 years. ESET Cyber Security and ESET Cyber Security Pro protects you and your network from emerging and cross-platform (such as Windows, Linux and Mac) threats without system slowdowns. Advanced heuristic technology recognizes and removes new threats.

5. What is new in ESET Cyber Security or ESET Cyber Security Pro?

   • What is new in ESET Cyber Security version 8.x
   • What is new in ESET Cyber Security version 7.x
   • What is new in ESET Cyber Security Pro version 6.x
     
     

6. MacOS is a secure operating system. Why do I need an antivirus product for it?

   Home and business users sharing files or email between macOS and other platforms, such as Windows or Linux, can potentially spread threats without knowing or being affected. For more information, visit the ESET Threat Blog article: Straight facts about Mac malware, threats and responses.

7. Is there an ESET product for macOS for business users?

   Yes. ESET Endpoint Antivirus for macOS and ESET Endpoint Security for macOS.

8. When was ESET Cyber Security or ESET Cyber Security Pro released?
   
   Visit the webpage to see the latest version and release date for ESET Cyber Security and ESET Cyber Security Pro.
   
   

9. What languages are ESET Cyber Security/ESET Cyber Security Pro available in?

   The latest version is available in 24 languages.

10. Which versions of macOS are supported?

    See What operating systems are ESET products compatible with? (Home Users).

11. How do I update ESET Cyber Security/ESET Cyber Security Pro?

    Your product will update automatically after installation and activation. Users can also upgrade products to the latest version for free.

    Do I have the latest version of ESET Cyber Security or ESET Cyber Security Pro?

12. How do I scan my computer with ESET Cyber Security/ESET Cyber Security Pro?

    The Real-time scanner built into ESET Cyber Security/ESET Cyber Security Pro protects you as you use your computer. It will also scan your computer on system start-up. You can run a Computer scan or create a scheduled scan to run at different time intervals.

13. I am using dual-boot software such as Mac Boot Camp or Parallels. Do I need separate subscriptions for my macOS and for my Windows partitions?

    North American customers: Yes, you must purchase an ESET subscription that includes ESET Cyber Security/ESET Cyber Security Pro and an ESET product for Windows.

    Customers outside North America: No, you do not need to purchase a separate subscription for ESET Cybersecurity/ESET Cyber Security Pro and an ESET product for Windows. You can extend the protection of your ESET product to a parallel operating system on the same computer.

    To purchase additional subscriptions, click here to visit the purchase page.

14. Is there an ESET security product for iOS?

    No, ESET products for the iPhone and iPad do not currently exist.

15. I have a question/issue that is not listed here. Where can I go for additional ESET product support?

    • You can find more detailed information in the dedicated Online Help
      • ESET Cyber Security
      • ESET Cyber Security Pro
    • Visit the ESET Knowledgebase to search for solutions to specific issues with your ESET product.
    • If you cannot find the answer to your question in the Knowledgebase, you can email ESET technical support.