[KB7950] Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET PROTECT or ESET PROTECT On-Prem

You are unable to connect to another computer or device, such as a printer on your network
Add devices to the trusted range of IP addresses defined on the computer you are trying to connect from

Open the ESET PROTECT Web Console.
Click Policies → New Policy.

Figure 1-1
Type a Name for your policy.

Figure 1-2
Click Settings and select ESET Endpoint for Windows from the product drop-down menu.

Figure 1-3
Click Protections → Network Protection and expand Firewall. From the Filtering mode drop-down menu, select Automatic.

Figure 1-4
Click Network Access Protection and click Edit next to IP sets.

Figure 1-5
Select Trusted zone and click Edit.

Figure 1-6
Type the trusted IP addresses in the Remote computer address field and click OK. The IP addresses used below are examples; you must type the actual IP address of the computer or device you are connecting to.

Figure 1-7

Use commas to separate multiple IP addresses, for example, 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0.

Click Save.

Figure 1-8
Click Assign → Assign.

Figure 1-9
Select the check box next to the target group or computer and click OK.

Figure 1-10
Click Finish.

Last Updated: Feb 2, 2025