[KB7001] Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET endpoint products (7.3–9.x)

Issue

If you are unable to connect to another computer or device, such as a printer on your network, you can add these devices to the trusted range of IP addresses defined on the computer you are trying to connect from.

Solution

ESET PROTECT users: Perform these steps in ESET PROTECT

Are you a home user? View instructions to resolve this issue in your ESET home product

  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key on your keyboard to access Advanced setup.

  3. Click Network Protection and from the Filtering mode drop-down menu, select Automatic mode.

Figure 1-1
  1. Expand Advanced and click Edit next to Zones.

Figure 1-2
  1. Select Trusted zone and click Edit.
Figure 1-3
  1. Type the trusted IP address(es) in the Remote computer address field and click OK.

    Multiple IP addresses

    Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0

Figure 1-4
  1. The IP or IP range you entered will be displayed in the Firewall zones window. Click OKOK to save your changes and exit Advanced setup. The IP addresses used below are examples; you must enter the actual IP address of the computer/device that you are connecting to.
Figure 1-5