Issue
- Log in to an ESET HOME account
- Connect to ESET HOME from your ESET Home product
- Troubleshooting tips
Solution
Log in to an ESET HOME account
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Open ESET HOME.
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Type your ESET HOME account email address and password and click Log in. If you do not have an ESET HOME account, create a new account from your Windows device or ESET HOME app.
Figure 1-1 -
Click the feature you want to access.
Figure 1-2
Connect to ESET HOME from your ESET product
You can connect to your ESET HOME account directly from the main menu of your ESET product.
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Click ESET HOME Account → Connect to ESET HOME.
Figure 2-1 -
Type your ESET HOME account email address and password and click Log in. Alternatively, you can log in via Google, Apple, or by scanning a QR code.
If you do not have an ESET HOME account, click Create account and follow these instructions.Figure 2-2 -
Type in a name for your device and click Continue.
Figure 2-3 -
Click Done.
Figure 2-4 -
Your ESET product is now connected to your ESET HOME account.
Figure 2-5
Troubleshooting tips
If you are experiencing ESET HOME login issues, they are most likely due to entering the incorrect username and password:
- The username and password were created after the product was installed
- The username and password (for example, EAV-12345678) are different from the credentials you received from ESET after purchasing your ESET product
- The username and password are different from your ESET online store credentials