[KB7871] Add product licenses in ESET PROTECT On-Prem


Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.


  1. Open ESET PROTECT On-Prem in your web browser and log in.

  2. Click MoreLicense Management Add Licenses. If a license is already added, click ActionsAdd Licenses.

Figure 1-1
  1. There are three ways to add a license in ESET PROTECT On-Prem:

ESET Business Account or ESET MSP Administrator

ESET Business Account (EBA) enables ESET business license owners to manage all of their licenses in one place. For more information about EBA, read the EBA Online Help.

ESET MSP Administrator (EMA 2) is a license management system for ESET MSP partners. For more information about EMA 2, read the EMA 2 Online Help.

  1. Enter the ESET Business Account or ESET MSP Administrator credentials and click Add Licenses.

    Figure 2-1
  2. A popup will appear with confirmation of successfully added licenses and the licenses will appear in the list of licenses.
Figure 2-2

Add a License Key

As a license owner, you can add your license using the License Key that was emailed to you following the purchase of your ESET product (if you do not know your License Key, click here to retrieve it).

Click License Key, type the License Key that you want to add into the blank field and click Add Licenses
Figure 3-1


If you cannot add a license in ESET PROTECT On-Prem, the cause might be related to the proxy settings on your ESET PROTECT Server. To troubleshoot this issue, follow the steps below: 

  1. Open ESET PROTECT On-Prem in your web browser and log in.

  2. Click MoreServer Settings.

  3. Expand Advanced Settings and click the toggle next to Use proxy server to disable it. Click Save.

Figure 4-1
  1. Try to add the license again. 

If you are not successful, it can indicate a problem with your proxy settings. See the following Knowledgebase resources for further assistance:

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