[KB8143] Disable ESET Outlook Plug-in on an endpoint computer in ESET PROTECT (8.x–10.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • You receive the following error message when starting Microsoft Outlook on an endpoint: "The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in."
  • The error message above may occur on a computer with multiple user profiles after an upgrade, reinstall, or a failed uninstall of ESET security product
  • Disable the ESET Outlook Add-in

Solution

  1. Open ESET PROTECT On-Prem in your web browser and log in.

  2. Click Policies, select the check box next to the policy you want to modify, and click ActionsEdit.

    Figure 1-1
    Click the image to view larger in new window
  3. Click Settings, expand Web and Email and click Email client protection.

  4. In the Email Clients section, click the toggle next to Integrate into Microsoft Outlook to disable it.

  5. Click Finish to save your changes.

    Figure 1-2
    Click the image to view larger in new window