[KB7385] Microsoft Windows 7 end of support and ESET products

Issue

Solution

ESET support for business and home products running on Windows 7

ESET is committed to maintaining support for all customers with ESET products installed on the Windows 7 operating system and will continue to offer the following services during the support period:

  • Regular detection engine updates for the latest threats
  • Constant updates to other parts of the antivirus engine such as the proactive detection module. This may not include new detection technology that requires new product versions to work properly.
  • Support requests received by ESET technical support

Support for customers with Windows 7

ESET customers with Windows 7 are eligible to contact ESET technical support for help resolving product issues as long as they have a valid product license, but should be aware that future versions of ESET products may not support Windows 7. This page will be updated when support for Windows 7 will no longer be available.

For use with Windows 7 ESET recommends the following product versions:

Upgrade for free to the latest version of your ESET product

Please note that while your service from ESET will not change, your system protection might not be up to par with our latest products as some of our newest detection technology will be impossible to backport. Also, your system could become more vulnerable to threats because it will no longer receive regular system updates from Microsoft. Regular system updates are used to repair exploits and patch existing security vulnerabilities.

Upgrade to Windows 7 Service Pack 1

When installing ESET products on Windows 7, the error message "Warning! This product is no longer supported on your outdated version of Microsoft Windows" might display. To allow installation of your preferred ESET product, install Service Pack 1 for Windows 7 along with updates KB4474419 and KB4490628. For more information, visit our Online Help topic.

For more information

Visit the following ESET blog posts to learn more about how the end of support for Windows 7 might affect you: