The error message "Error communicating with kernel" appearsKB Solution ID: KB2280|Last Revised: August 13, 2015
- You receive the error message "Error communicating with kernel“
I. Repair your ESET installation
Click Start → All programs → ESET → ESET Smart Security or ESET NOD32 Antivirus → Uninstall.
- Once the Repair is complete, click Finish and attempt to open your ESET product again. If you continue to receive an error message, proceed to part II.
II. Uninstall and reinstall your ESET product using the ESET Uninstaller tool
Use the ESET Uninstaller tool to perform a manual uninstallation.
- Reinstall your ESET product. If the issue is not resolved, continue to part III below.
III. Make sure the ESET Service is running
Press the Windows key + R, type services.msc into the blank field and click OK. The Services window will be displayed.
Right-click the ESET Service (ekern.exe) and select Properties from the context menu.
Verify that the Startup type is set to Automatic and that the Service Status reads Started then click Apply → OK.
Restart your computer. If you still receive the error, you may need to remove a malware infection from your system. Continue with solution IV below.
IV. Ensure that your computer is clean
Win32/Sirefef (Zero.Access rootkit): Visit the following ESET Knowledgebase article for detailed instructions on determining if you are infected with the Zero.Access rootkit.
How do I remove Zero.Access rootkit?
If you determine that you are not infected with the Zero.Access rootkit, follow the part b instructions below for the Win32/IRCBot.ANR stand-alone removal tool.
Win32/IRCBot.ANR: ESET has developed a stand-alone malware removal tool to remove this infiltration. Visit the following ESET Knowledgebase article for instructions:
How to use the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window.