[KB6853] Add product licenses in ESET Security Management Center (7.x)

Issue

Permissões de usuário necessárias

Esse artigo pressupõe que você tenha o  direito de acesso e permissões para realizar as tarefas abaixo.

Se você  usar o usuário Administrador padrão ou não puder executar as tarefas abaixo (a opção não está disponível), crie um segundo usuário administrador com todos os direitos de acesso.

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Solution

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

  2. Click MoreLicense Management Add Licenses.

Figure 1-1
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  1. There are three ways to add a license in ESET Security Management Center (ESMC)

ESET Business Account

ESET Business Account (EBA) allows ESET business license owners to  manage all of their licenses in one place. For more information about EBA, read the EBA Online Help.

  1. Enter the ESET Business Account credentials and click Add Licenses.

    Figure 1-2
     

  2. A popup will appear with confirmation of successfully added license(s) and the license will appear in the list of licenses.

Figure 1-3
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Add a License Key

As a license owner, you can add your license using the License Key that was emailed to you following the purchase of your ESET product (if you do not know your License Key, click here to retrieve it).

Click License Key, type the License Key that you want to add into the blank field and click Add Licenses

Figure 1-4
 

Troubleshooting

If you cannot add a license in ESET Security Management Center, the cause might be related to the proxy settings on your ESET Security Management Center Server (ESMC Server). To troubleshoot this issue, follow the steps below: 

  1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.

  2. Click MoreServer Settings.
     
  3. Expand Advanced Settings and click the slider bar next to Use proxy server to disable it. Click Save.

Figure 1-5
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  1. Try to add the license again. 

If you are not successful, it can indicate a problem with your proxy settings. See the following Knowledgebase resources for further assistance:

 

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