[KB6853] Add product licenses in ESET Security Management Center (7.x)

Issue

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Permissões de usuário necessárias

Esse artigo pressupõe que você tenha o direito de acesso e permissões para realizar as tarefas abaixo.

Se você usar o usuário Administrador padrão ou não puder executar as tarefas abaixo (a opção não está disponível), crie um segundo usuário administrador com todos os direitos de acesso.

Usuários ESET PROTECT : Crie um segundo usuário administrador no ESET PROTECT
Usuários ESET Security Management Center (ESMC) : Crie um segundo usuário administrador no ESET Security Management Center 7.x

Add ESET License Keys or security admin credentials to ESET Security Management Center
Troubleshooting for issues adding licenses

Solution

Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.
Click More → License Management → Add Licenses.

Figure 1-1
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There are three ways to add a license in ESET Security Management Center (ESMC)

ESET Business Account

ESET Business Account (EBA) allows ESET business license owners to manage all of their licenses in one place. For more information about EBA, read the EBA Online Help.

Enter the ESET Business Account credentials and click Add Licenses.

Figure 1-2
A popup will appear with confirmation of successfully added license(s) and the license will appear in the list of licenses.

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Add a License Key

As a license owner, you can add your license using the License Key that was emailed to you following the purchase of your ESET product (if you do not know your License Key, click here to retrieve it).

Click License Key, type the License Key that you want to add into the blank field and click Add Licenses.

Figure 1-4

Troubleshooting

If you cannot add a license in ESET Security Management Center, the cause might be related to the proxy settings on your ESET Security Management Center Server (ESMC Server). To troubleshoot this issue, follow the steps below:

Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
Click More → Server Settings.
Expand Advanced Settings and click the toggle next to Use proxy server to disable it. Click Save.

Figure 1-5
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Try to add the license again.

If you are unsuccessful, it can indicate a problem with your proxy settings. See the following Knowledgebase resources for further assistance:

Última atualizaçăo: 13 de mar. de 2023