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Recover a device marked missing or stolen in ESET Anti-Theft

Solution

Recover a device in ESET Anti-Theft

Do not remove your device from my.eset.com

If you have marked your device as missing, do not delete or remove it from my.eset.com. If you have already done so, contact ESET Technical Support for assistance to recover your device.

If you have marked a device missing in ESET Anti-Theft and then located this device, it is important you recover your device the correct way.

  1. Go to my.eset.com and log in using your ESET Anti-Theft username and password.

  2. Click the device you want to mark recovered.

  3. Click I recovered my device → I recovered my device. The device will reboot and your normal user account will be re-enabled.

Figure 1-1




Unable to recover a device in ESET Anti-Theft

In some scenarios, a device cannot be recovered using the standard recovery method.

You may be logged into the Phantom Account (an extra user account created by ESET to protect your information). If you are logged into the Phantom account, you will be unable to access your regular account until the device is marked recovered. Follow the and allow up to 20 minutes for the device to restart. If the device does not restart automatically, mark it as missing again and then repeat the steps to recover the device.

If your device is marked as missing, do not remove it from my.eset.com. If you have done so, you must contact ESET Technical Support for assistance to recover your device.



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