[KB8048] Client workstations do not appear in ESET PROTECT On-Prem

• Client computers are missing from the ESET PROTECT Web Console dashboard
• Verify DNS is configured correctly on the client computer that does not appear in the ESET PROTECT Web Console
• Verify DNS is configured correctly on the ESET PROTECT Server

Prerequisites

• ESET Management Agent must be installed. If you have not yet installed the ESET Management Agent on your client computers, they will not be able to communicate with the ESET PROTECT Web Console.
• The client computer must be connected to your domain.
• Appropriate firewall ports need to be allowed on both server and client computers for domain connections.
• You must have a valid license for the client. Review our licensing FAQ for answers to common questions about licensing in ESET PROTECT On-Prem.

Verify DNS is configured correctly on the client computer that does not appear in the ESET PROTECT Web Console

1. Press the Windows key + R key on your keyboard to open a run dialog.

2. Type cmd in the open field and click OK.

3. Type ipconfig in the command prompt and press the Enter key to display the hostname of the system and its IP address. Note the name of the system and the IP address. 

Verify DNS is configured correctly on the ESET PROTECT Server 

1. Press the Windows  key + R key on our keyboard to open a run dialog.

2. Type cmd in the open field and click OK.

3. Type nslookup in the command prompt and press the Enter key.

4. Type the hostname of the missing client and press the Enter key. Verify that the IP address and hostname in the second group of lines match the information displayed by the ipconfig command that was run on the missing client (see Step 3 of Section 1).

If the responses from nslookup for the hostname and IP address do not match, there is a problem with your Forward DNS and/or Reverse DNS zones. See the Microsoft Knowledgebase article for information about troubleshooting DNS Zones. DNS changes may take up to 12 hours to take effect on your network and be reflected in ESET PROTECT On-Prem. Check whether the missing clients are found after the changes are in place.

Need further assistance? Contact ESET Technical Support.