Details
Click to expand
- When you change your Master Password, ESET Password Manager will generate and securely store a new Recovery Key. If you forget or lose your Recovery Key or Master Password, ESET cannot resend them to you.
- If you do not remember your Master Password and you do not have your Recovery Key, you must remove the existing Password Store and create a new one. To remove a Password store assigned to an email, contact ESET Technical Support.
- We recommend that you periodically export and save a backup of your password store.
Solution
Change your Master Password
-
Open ESET Password Manager in a browser extension and log in.
-
Click the Menu icon → Settings.
Figure 1-1 -
Click My Account.
Figure 1-2 -
Click Change Master Password.
Figure 1-3 -
Type your Current Master Password, confirm your New Master Password and click Change.
Figure 1-4 -
Click Download Recovery Key PDF or click Copy to clipboard. When your Recovery Key is stored in a secure location, select the check box next to I have securely stored my Recovery Key. Click Finish.
Figure 1-5
