[KB7844] Change the ESET PROTECT Server address used by the ESET Management Agent

Issue

• Direct clients to connect to a new ESET PROTECT Server

Details

Solution

There are three ways to specify a new server address for the ESET Management Agent to use when migrating to a different ESET PROTECT Server.

• Migrate certificates and create a new ESET Management Agent policy
• Modify the ESET Management Agent settings on the client device
• Redeploy the ESET Management Agent

Migrate certificates and create a new ESET Management Agent policy

Migrate managed devices from an existing ESET PROTECT Server to a new server.

Modify the ESET Management Agent settings on the client device

The Peer Certificates and Certification Authority that were created during the installation are, by default, contained in the static group All. Export them and transfer to the client device.

1. Open the ESET PROTECT Web Console.

2. Click More → Peer Certificates, select the check box next to your default Agent certificate. Click Actions → Export to save the .pfx file.

   

3. Click More → Certification Authorities, select the check box next to the Certification Authority used to sign your exported Agent Certificate. Click Actions → Export Public Key to save the .der file.

   

4. On the client device, right-click Start and click Installed Apps.

   

5. Click ESET Management Agent → Change.

   

6. In the ESET Management Agent Setup wizard, click Next.

   

7. Click Repair.

   

8. Type the address of your new ESET PROTECT Server into the Server host field. Click Next.

   

9. Click Browse to upload both the Peer Certificate and Certification Authority that you exported, then click Next.

   

10. If the Agent is password-protected, type the ESET Management Agent password. Otherwise, leave the password field blank. Click Next.

    

11. Click Repair. The client device will be able to communicate with your new ESET PROTECT Server after the changes have been made.

    

12. If the installer asks you for the .msi file, you can download it from the ESET web page. When the Installation Wizard completes the repair, click Finish.

    

Redeploy the ESET Management Agent

When migrating to a new ESET PROTECT Server, you can redeploy the ESET Management Agent with new configuration from your new server to client devices. During the ESET Management Agent redeployment process, you will be prompted to type connection information for your new ESET PROTECT Server. Click here for step-by-step instructions to deploy the ESET Management Agent.