[KB7698] Web and Email Protection did not start in ESET products for Mac on macOS Big Sur

Issue

  • Affected versions:
    • ESET Endpoint Security for Mac version 6.10.456
    • ESET Endpoint antivirus for Mac version 6.10.456
    • ESET Cyber Security version 6.10.400
    • ESET Cyber Security Pro version 6.10.400
Issue fixed

This issue has been fixed in version 6.10.460 in all ESET products for Mac.

  • After upgrading your computer to macOS Big Sur, your ESET product displays the following error message:

    "Your computer is not protected: System extension required for Web and Email Protection was not started because of error. Try to restart macOS or reinstall the product."
 

Solution

  1. Go to the Apple menu and select System Preferences.

  2. Click Network.

  3. Select ESET Network Protection Proxy.

  4. Click Connect.
Figure 1-1
 
Recurring error:

This problem (System extension required for Web and Email Protection was not started because of error) will occur again after a restart or shut down of the computer. We are currently working on a permanent solution for this issue.