[KB7465] Upgrade ERA Agents (6.5) or ESET Management Agents (7.x) to the latest ESET Management Agents (7.2) using the Components Upgrade Task

Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

ESET Security Management Center (ESMC) 7 User Permissions

This article assumes that your ESMC user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

  • You have upgraded your ERA 6.5 or ESMC 7.x product to the latest version of ESET Security Management Center 7.2, but the computers managed by ESMC are still running an older Agent version, as shown in the Web Console → DashboardESET ApplicationsOutdated Applications
Figure 1-1

Solution

  1. Open the ESET Security Management Center Web Console in your browser and log in.

  2. Click Tasks NewClient Task.

Figure 1-2
  1. Type a task Name, select Security Management Center Components Upgrade from the Task drop-down menu and click Settings.
Figure 1-3
  1. Select the check boxes next to I accept the terms of the application End User License Agreement and acknowledge the Privacy Policy and Automatically reboot when needed and click Choose server.
Figure 1-4
  1. Select the latest version of ESET Security Management Center and click OK.
Figure 1-5
  1. Click Finish to create the Client Task and click Create Trigger.
Figure 1-6
  1. Click TargetAdd Groups.
Figure 1-7
  1. Under Groups, select the check box next to the All and click OK.
Figure 1-8
  1. Click Finish to apply the Client Task to all managed computers. The task may take longer to complete, depending on the Agent replication interval. After the task completes on all computers, ESET Management Agent on all managed computers is updated to the latest version (7.2).