[KB7461] Upgrade ESET Security Management Center 7.x to the latest 7.x version using the All-in-one installer (Windows)

Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

  • You are using ESET Security Management Center (ESMC) 7.1.27 on Windows and you want to upgrade to version 7.2 to mitigate the Apache Tomcat security issue CVE-2020-1938
  • You are using the latest version of ESET Security Management Center and you need to mitigate the Apache Tomcat security issue CVE-2020-13935
  • You are using ESET Security Management Center (ESMC) 7.x and you want to upgrade to ESMC 7.2.x

Solution

  1. Prepare the installer
  2. Run the upgrade

I. Prepare the installer

Steps 3  6 are optional. Skip them if you do not need the latest version of Apache Tomcat (that fixes CVE-2020-1938).
  1. Download the ESMC All-in-one installer from the ESET website.

  2. Unzip the downloaded file.

  3. Open the folder and navigate to folder installers.

  4. Remove the <apache-tomcat-9.0.35> ZIP file located in the installers folder.

  5. Download the ZIP Apache Tomcat for Windows (64-bit) package.

  6. Move the downloaded file apache-tomcat-9.0.39-windows-x64.zip to the installers folder.

II. Run the upgrade

  1. Open the folder "x64".

  2. Run the Setup.exe.

  3. Select the installer Language from the drop-down menu and click Next.

  4. Select Upgrade all components and click Next.

    Figure 1-1
  5. Accept the End-user license agreement and click Next.

  6. In the Components to upgrade window, review the components. Click Next.

  7. Select the installed Java and click Upgrade.

    https://support.eset.com/storage/IMAGES/en/8439_KB7461/8439_KB7461FIG1-3.png
    Figure 1-2
  8. Wait until the upgrade completes.

  9. When the upgrade is complete, click Finish.

    https://support.eset.com/storage/IMAGES/en/8439_KB7461/8439_KB7461FIG1-5.png
    Figure 1-3
  10. Open the ESMC Web Console in your web browser to verify the upgrade was successful.

Are you using Active Directory Synchronization and you upgraded to ESMC 7.2 on Windows?

ESMC Server 7.2 on Windows uses the LDAPS protocol by default for all Active Directory connections. If you upgrade an earlier ESMC version to ESMC 7.2 and you were using the Active Directory synchronization, synchronization tasks will fail in ESMC 7.2. Read about the solution in the ESMC Online Help.