[KB743] Stop or restart the ESET Remote Administrator Server service (6.x)

Issue

  • Stop or restart the ESET Remote AdministratorServer (ERAS) service
  • SC Error Code: 11 is returned when you attempt to push install
  • You are resetting the ESETRemote Administrator Console (ERAC)login password (ERA version 5)
  • You are troubleshooting the ERA Web Console (6.x)

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

Solution

Use caution when restarting ERA Services

Always be careful when restarting the ERA Server or other ERA services. This action can:

  • affect other users using the ERA Server
  • interrupt running server tasks or postpone their execution (especially if throttling is used)
  • lead to loss of unsaved settings or other unsaved information
  • cause additional CPU and network load

Restart the ERA Service only if it is necessary.

Restart the service on Windows systems

Linux users, click here.

  1. Click Start → Run, type services.msc and then click OK.
  2. Windows 7/10/Server 2016 users: Click Start, type services.msc and press ENTER.

    Windows 8/Server 2012 users: Click the Windows key + R,type services.msc andpress ENTER.

    Figure 1-1

  3. Locate the ESET Remote Administrator Server service in the Services window, right-click it and select eitherStop orRestart from the context menu.

    Figure 1-2

Restart the service on Linux systems

Different Linux distributions use various commands to start and restart services. Some distributions provide GUI tools for this purpose (for example,bum).

Most common commands for service management among Linux distributions are:

  • systemctl
  • service
  • /etc/init.d/...

To restart the ERA Server on a Linux system, you muststop the service and then start it using commands such as the ones shown below:

systemctl starteraserver
systemctl stop eraserver

or

service eraserver start
service eraserver stop

or

/etc/init.d/eraserver start
/etc/init.d/eraserver stop

or

initctl start eraserver
initctl stop eraserver

These examples can be modified to restart / start / stop other ERA services such aseraagent, eramdmcore or eraproxy.

To view a list of running programs, run top or htop(exit the program by typingq). If you want to find out which era components are running, run htop and then press the F3 key to search for the keyword era.

Root priviledges are required to run the command successfully. Use sudoor login as root. For example:

sudo systemctl start eraserver