[KB6843] Apache Tomcat installed from ESMC 7.x All-in-one installer is unable to extract the 'era.war' file contents

Issue

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  • The ESET Security Management Center Web Console (ESMC Web Console) is inaccessible after ESMC 7.x Server was installed using the All-in-one installer.
  • The era.war file located at %ProgramFiles%\Apache Software Foundation\Tomcat_folder\webapps was not extracted into the era directory (Replace Tomcat_folder with the actual folder name in your system).

Details

This issue occurs on Windows Server installations and is caused when the Apache Tomcat service is being logged onto as a network Service. 

Solution

  1. Click Start → Run, type services.msc and press ENTER.

  2. Right-click the Apache Tomcat service, and select Stop from the drop-down menu.


Figure 1-1

  1. When the process is stopped, right-click Apache Tomcat again and select Properties from the context menu.
     
  2. Click the Log On tab, select Local System account, click Apply and then click OK.


Figure 1-2

  1. Navigate to your Tomcat directory (directory location and name may differ):

    C:\Program Files\Apache Software Foundation\Tomcat_folder
     
  2. Open the webapps folder.
     
  3. Delete the existing era.war file and copy the era.war file from the All-in-one installer files into webapps (C:\Program Files\Apache Software Foundation\Tomcat_folder\webapps).


Figure 1-3

  1. Click Start → Run, type services.msc and press ENTER. Right-click the Apache Tomcat service and select Start from the context menu.

  2. Allow the file to complete extraction; this can take several minutes. After extraction is complete, verify that you can log in to ESMC Web Console (the default address is https://localhost/era). Close ESMC Web Console when you are finished.
     
  3. Stop the Apache Tomcat service again, right-click the service and click Properties
     
  4. In the Log On tab, select This account. Type "Network Service", and then erase both password fields and confirm by clicking Apply → OK.


Figure 1-4

  1. Start the Apache Tomcat service again and verify that you can access ESMC Web Console.