[KB6805] Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET Security Management Center (7.x)

Issue

ESET business product in Limited Support status

This content applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

If you are unable to connect to another computer or device, such as a printer on your network, you can add these devices to the trusted range of IP addresses defined on the computer you are trying to connect from.

Solution

 Endpoint users: Perform these steps on individual client workstations

  Home users: View instructions to resolve this issue in your ESET home product

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Policies → New Policy (or Policies Edit to edit an existing policy).

Figure 1-1
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  1. Click Settings and select ESET Endpoint for Windows from the product drop-down menu.  

Figure 1-2
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  1. Click Network Protection, select Firewall, select Automatic mode from the Filtering mode drop-down menu and then click Advanced and click Edit next to Zones.

Figure 1-3
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  1. Select Trusted zone and click Edit.

Figure 1-4
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  1. Type the trusted IP adress(es) in the Remote computer address field and click OK.

Multiple IP addresses

Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0

Figure 1-5
 

  1. Click Save and assign the policy to the designated host or group. The IP addresses used below are examples; you must enter the actual IP address of the computer/device that you are connecting to. 

Figure 1-6
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