[KB6774] Send a wake-up call to client computers to execute a task immediately in ESET Security Management Center (7.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

 
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Upgrade ESET business products.

  • Client tasks are executed the next time the client computer checks in, not when you create them

Details

When you create a new task in ESET Security Management Center Web Console (ESMC Web Console), the task is added to a queue and will be executed automatically the next time the client computers check in. If you want to have a task execute immediately, you can send a wake-up call to client computers. The client computers will check in as soon as they receive the wake-up call, and any queued tasks that were set to run immediately (or at a time earlier than when the wake-up call was sent) will be executed.

Solution

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Computers and select the check box next to each computer that you want to send a wake-up call to.
     
  3. Click Actions → Send Wake-Up Call.

Figure 1-1
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  1. A notification that the wake-up call has been sent will be displayed. Click OK. Queued tasks will execute the next time that clients check in to ESET Security Management Center.

Figure 1-2