[KB6773] Push uninstall to client workstations using ESET Security Management Center (7.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

  • Perform a push uninstall to password-protected and non-password-protected client(s) using ESET Security Management Center

Details

The Software Uninstall task is used to uninstall ESET products from client computers. If you are uninstalling ESET Management Agent, ESET products managed by that Agent may retain some settings after the Agent is uninstalled. We recommend that you reset some settings (for example, password protection) to the default settings using a policy before the client device is removed from management. All tasks currently running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ESMC Web Console depending on replication.

Solution

 Endpoint users: Perform these steps on individual client workstations

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Client Tasks.

  1. Expand All Tasks → Operating system, select Software Uninstall and click New.

Figure 1-1
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  1. Type a Name for your new task. The Description field is optional.

Figure 1-2
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  1. Click Settings and click Select package to uninstall.

Figure 1-3
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To uninstall on password-protected clients

If the settings on the client workstation(s) are password-protected, type PASSWORD= into the Uninstallation parameters field, followed by the password. Click OK. If the settings are not password-protected, skip this step. 

  1. Select the ESET product to uninstall and then click OK.

Figure 1-4
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  1. Click Finish and then click Create Trigger.

Figure 1-5

  1. Create a new trigger and run the task

See our Online Help topic for more information about Client Tasks.