[KB6766] Exclude files or folders on endpoints from Real-time scanning using ESET Security Management Center (7.x)
Details
- In ESMC 7.1 and later, file exclusions are separated into two categories: Performance exclusions and Detection exclusions
- Performance exclusions can be added by editing the endpoint policy
- Detection exclusions can be added from the Detections tab and managed from the Exclusions tab
Issue
- File-level scanning of some email servers, backup software, Customer Relationship Management (CRM) software, etc. causes abnormal system behavior
- Use ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning
Solution
Endpoint users: Perform these steps on individual client workstations
Add a Performance exclusion
- Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
- Click Policies.
- Click your policy for client computers and select Edit.
- Click Settings, click Detection Engine → Exclusions and then click Edit next to Performance exclusions.
- Click Add, type the directory that you want to exclude from scanning into the Path field and add a comment for the exclusion in the Comment field. Click OK. Make sure the filepath for your exclusion is in the correct format, for example "C:\Users\[username]\Documents\file.exe".
- Click Save when you are finished adding exclusions.
- Click Finish to save your changes.
Add a Detection exclusion
- Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
- Click Detections and then click the detection you want to exclude.
- Select Create Exclusion.
- Select the desired Exclusion criteria and click Add. Visit our online help topic for more information about Exclusion criteria.
- Click More (...) → Exclusions to manage the Detection exclusion.
Last Updated: May 5, 2021
