Windows users | Linux users
If you are unable to upgrade to the current version of your product, or to download the latest update for your current product, ESET technical support may ask you to run the ESET LogCollector to create logs and send those logs so ESET technical support can troubleshoot your issue. To run this program, follow the steps below:
Click the gear button to access the advanced options.
Select check boxes as instructed by ESET Customer Support and click Done.