[KB3119] ESET Endpoint Security for Android FAQ (1.x)

Issue

  • Frequently asked questions for ESET Endpoint Security for Android version 1.x
     
  • We recommend only using version 2.x in combination with version 6 server products. For information about the latest version, see ESET Endpoint Security for Android FAQ (2.x).

Solution

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What is ESET Endpoint Security for Android | System Requirements | Push Install to ERA 5 | Known Issues


ESET Endpoint Security for Android: Frequently Asked Questions

  1. What is ESET Endpoint Security for Android?
  2. Why do I need ESET Endpoint Security for Android?
  3. What are the key features included in ESET Endpoint Security for Android?
  4. What is the recommended system configuration?
  5. Do I need to enable Unknown sources to install ESET Endpoint Security for Android?
  6. Which languages are available?
  7. How do I install and activate ESET Endpoint Security for Android?
  8. Can ESET Endpoint Security for Android be used with ESET Remote Administrator?
  9. Can I push install ESET Endpoint Security for Android to client devices?
  10. How is ESET Endpoint Security for Android updated?
  11. What is a .cab file? What is a .sis file?
  12. What is the difference between On-access and On-demand?
  13. How big are virus signature database updates?
  14. Who pays for downloading updates?
  15. Does running ESET Endpoint Security for Android affect the system performance of the operating system?
  16. Does ESET Endpoint Security for Android protect against SMS spam and MMS email?

 


Android 4.4 Kit Kat users

Antispam is not functional in the ESET GUI on devices running Android Kit Kat 4.4 due to new SMS/MMS handling on this operating system.

  1. What is ESET Endpoint Security for Android?

    ESET Endpoint Security for Android protects your business from malware infections, intercepts unwanted phone calls and filters SMS/MMS spam to minimize data loss risk. It enables your IT manager to remotely monitor and control the security level of your Android smartphones/tablets, without the cost and complexity of a Mobile Device Management solution.
     
  2. Why do I need ESET Endpoint Security for Android?

    ESET Endpoint Security for Android is useful for:
    • Businesses that share files between their mobile devices and workstations
    • Businesses that need the ability to protect mobile devices in the event that they are lost or stolen
    • Businesses that are subject to regulatory compliance requirements to protect all endpoints including mobile devices with antivirus solutions installed
       
  3. What are the key features included in ESET Endpoint Security for Android?

    • Proactive heuristic threat detection provides real-time protection against known and emerging threats
    • Antivirus ? Proactive detection of malware
    • Anti-Theft ? SIM matching and remote wipe features which prevent unauthorized use of a compromised smartphone
    • Security Audit ? Allows you to schedule a silent periodic task so you can be alerted to any unauthorized changes to the configuration of your smart phone
    • Anti-Spam ? Filters unsolicited SMS and MMS messages using a customizable blacklist and whitelist
    • Single console management capability through ESET Remote Administrator of all network endpoints regardless of operating system
       
  4. What is the recommended system configuration?
    • Android OS 2.0 and higher (Remote Wipe and Uninstall protection available on Android 2.2 and higher)
    • A 600+ Mhz processor
    • 1MB free memory
    • A touch screen (min. 240 x 320 px)
    • 128+ MB RAM
    • 5+ MB Internal Memory
    • An SD card
    • A file browsing application is required for installation
    • An internet connection is required for updates to function properly (Wi-Fi or Cellular Data)
       
  5. Do I need to enable Unknown sources to install ESET Endpoint Security for Android?
    Yes, tap Settings Applications and select the check box next to Unknown sources to allow installation on most Android devices.
     
  6. Which languages are available?
    The general release will be localized into all standard languages. In the North American region, French and Spanish versions will be available in addition to English.
     
  7. How do I install and activate ESET Endpoint Security for Android?
  8. Can ESET Endpoint Security for Android be used with ESET Remote Administrator?
    Yes. Mobile devices running ESET Endpoint Security for Android can be managed locally or remotely using ESET Remote Administrator version 5.0.242 and later. While it may appear that you can manage ESET Endpoint Security for Android clients using earlier versions of ERA, attempting to do so may result in errors and is not recommended. How do I upgrade ESET Remote Administrator to the latest version?
     
  9. Can I push install ESET Endpoint Security for Android to client devices?
    The current version of ESET Remote Administrator Console does not support push installation of EESA to client devices, however it is possible to install EESA pre-configured for use with ESET Remote Administrator on multiple client devices. Visit our knowledgebase article for illustrated instructions.
     
  10. How does ESET Endpoint Security for Android receive virus signature database updates?
    ESET Endpoint Security for Android downloads updates over the Internet. From the main menu tap Update → Update Now to manually check for virus signature database updates. ESET Endpoint Security for Android will automatically check for virus signature database updates every hour using default settings.
     
  1. What is a .cab file? What is a .sis file?
    Cabinet (.cab) files and System Installer Script (.sis) files are libraries of compressed files stored into a single archive. Cabinet and System Installer Script files are often used as installers and may be a potential method for spreading malware.

     
  2. What is the difference between the On-access and On-demand features?
    On-demand functions require user interaction while On-access functions are executed automatically.

     
  3. How big are virus signature database updates?
    Updates are designed to be small for the convenience of users who have slow or limited Internet access. The current update file is under 1000 bytes. We anticipate 20 to 40 bytes of increase in update size for each new threat added.

     
  4. Who pays for downloading updates?
    You are responsible for all costs associated with downloading virus signature database updates (for example, data transmission and roaming fees).

     
  5. Does the installation of ESET Endpoint Security for Android affect the performance of the operating system?
    Not noticeably. ESET Endpoint Security for Android was developed specifically for mobile devices. All processes and applications are designed and optimized for low system requirements.

     
  6. Does ESET Endpoint Security for Android protect against SMS spam and MMS email?
    ESET Endpoint Security for Android offers SMS/MMS spam filtering using a Whitelist and Blacklist. The integrated On-access scanner protects against malicious email attachments.

 

Known Issues

  • Application forgets activation credentials in some rare cases
  • Device scan takes a long time in some cases
  • Home screen appears for few seconds when the device is locked
  • Locking the device does not lock internal storage
  • Months format in About window is displayed incorrectly