[KB2378] Where are my Username and Password located in ESET NOD32 Antivirus Business Edition for Mac OS X (4.x)?


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Username and Password emailed to you following purchase: Following the purchase of ESET NOD32 Antivirus 4 Business Edition for Mac OS X, registered users receive an email containing a Username and Password. This Username and Password must be entered into the program to allow virus signature updates to be properly downloaded to your computer. In addition, to offer you the most timely response possible, this Username will be required when requesting assistance from our Technical Support Department.

  1. I forgot my Username and Password
  2. Username and Password in the program settings:
    1. Open the main program window by clicking the ESET icon on the menu bar and selecting Open ESET NOD32 Antivirus or by clicking Finder Applications ESET NOD32 Antivirus 4.
    2. Click UpdateUsername and Password setup.
    3. To copy your username to your clipboard, highlight the Username field with your mouse and CTRL + click (or right-click) and select Copy from the context menu. You can also press COMMAND + C on your keyboard to copy your username to the clipboard. If your username or password is incorrect, you can adjust either or both of them here.

      Usernames and Passwords

      Remember to enter your Username and Password exactly as they are written:

      • The username and password are case sensitive
      • The hyphen in the username is necessary
      • The password is ten characters long and all lowercase
      • If you are copying and pasting, make sure you don't select an extra blank space
      • We do not use the letter L in passwords (use the number one (1) instead)
      • A big '0' is the number zero (0); a little 'o' is the lowercase letter o

      I forgot my Username and Password

update details window, steps 2-4

Figure 1-1

    1. Click OK to return to the main program window. If you are still unable to resolve your issue, please contact ESET Technical Support. You can paste your Username into the form by CTRL + clicking in the appropriate field and selecting Paste.