[KB2971] How do I use ESET Remote Administrator 5.x to upgrade my client workstation(s) to ESET endpoint products?

Issue

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download.

To see the list of products and dates for ESET end-of-life, visit ESET End of Life policy (Business products)
See migration instructions for ESET Remote Administrator

Upgrade client workstations to the latest version of ESET endpoint products using ESET Remote Administrator
If you are upgrading a large number of client workstations in an enterprise environment, you may want to use the Product Component Upgrade (PCU) method. View our Knowledgebase article on how to upgrade client workstations using the PCU

Important! Before Upgrading:

We strongly recommend that you test the following procedures in a non-production environment.
Make sure that you have version 5.0.511 or later of ESET Remote Administrator Server and Console installed. How do I upgrade ESET Remote Administrator to the latest version?
Make sure that all client workstations are free of malware.

Solution

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

Open ESET Remote Administrator Console and click the Remote Install tab.
Right-click the client workstation(s) you want to upgrade and select Upgrade Windows Client from the context menu.

Figure 1-1
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Select the client workstation(s) you want to upgrade and click Next.

Figure 1-2
Make sure the appropriate product is selected from the Name drop-down menu and click Next.

Figure 1-3
Verify the task settings and click Finish to begin the upgrade.

Figure 1-4
To check the status of the upgrade task, click the Install Tasks tab, double-click the appropriate task and then click the Details tab.

Figure 1-5
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NOTE:

For help resolving common push installation error messages, visit our Knowledgebase article.

Some clients may report an update failure immediately after installation. This will automatically resolve within an hour.

If you are still unable to resolve your issue, email ESET Technical Support.

Manually upgrade individual client workstations to version 5 ESET endpoint products

Important!

ESET Endpoint products in version 5 are currently in Basic Support. This means builds are no longer publicly available for download. We strongly recommend upgrading to the latest version of ESET Endpoint products. If you need to access the MSI installers, contact ESET Technical Support for further assistance.

Uninstall your ESET endpoint product by following the step-by-step instructions in the Knowledgebase article below:
- How do I uninstall ESET Smart Security / ESET NOD32 Antivirus? (4.x)
Install your ESET endpoint product on the client workstation by following the step-by-step instructions in the Knowledgebase article below:
- How do I Download and Install ESET endpoint products? (5.x)

Última atualizaçăo: 23 de mar de 2020