Issue
- You experienced an increased CPU utilization or the ekrn.exe process crashing when using ESET Server Security for Microsoft Windows Server
- Update modules
- Create a Run command task
Solution
We have identified an issue in the Antivirus and antispyware scanner module that may lead to increased CPU utilization or, in some cases, cause the ekrn.exe process to crash.
There are still some reported cases of high CPU utilization, while ekrn crashes should be resolved.
In managed environments, the issue may still persist after the module upgrade because of the ESET Management Agent. We are actively investigating this issue.
See the recommended workarounds below to resolve the issue.
Update modules
We recommend updating to module version 1627 in ESET Server Security for Microsoft Windows Server.
Follow these steps to update the modules:
Managed environments
Create a Modules Update task.
Unmanaged environments
Create a Run command task
If the issue persists after upgrading the module, restart your operating system to resolve the issue. If you cannot restart your operating system, see the instructions below.
Create a Run command task and run it on ESET Management Agents:
Create a Run command task.
Command for ESET Management Agents that are not password-protected:
msiexec /i "C:\ProgramData\ESET\RemoteAdministrator\Agent\SetupData\Installer\Agent_x64.msi"/qn
Command for ESET Management Agents that are password-protected:
msiexec /i "C:\ProgramData\ESET\RemoteAdministrator\Agent\SetupData\Installer\Agent_x64.msi" PASSWORD=type_your_password /qn