Issue
- Single Sign-On (SSO) synchronization for ESET Endpoint Encryption is out-of-sync
Details
SSO is a managed version of ESET Endpoint Encryption (EEE) feature.
EEE will automatically synchronize the User's Windows password with their EEE Full Disk Encryption (FDE) pre-boot password when:
- user changes their Windows password locally from their machine (using CTRL+ALT+DEL → Change Password)
- user signs into their Windows profile on their machine
The password can become out-of-sync when a user:
- has changed their Windows password on another workstation
- has their Windows password changed for them on a server (for example, using Active Directory on the Domain server)
- has attempted to change their Windows password but the machine was booted using a different User's pre-boot credentials
Solution
The user must re-sync all of their machines individually, as SSO is controlled locally.
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Go to the FDE pre-boot screen.
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Type the old password and then the new password at the Windows screen (sync will be performed when you log in to Windows).
If the old password does not work, you can reset the Full Disk Encryption password using Lost Details or Reset Password.
