[KB7443] Solution for ESET Endpoint product 6.5

Frequently Asked Questions

Please read the following ESET Knowledgebase article:
Legacy products startup issue FAQ

How to check the version of installed modules in ESET Endpoint Security

In the main program window, navigate to Help and support > About ESET Endpoint Security and click Installed components. If the version of the Update module is 1074.2 and later, your ESET product has been successfully updated.

How to download and use the fixing tool

Download CertFix.exe. If you are unable to download an executable file with your browser, download CertFix.rar. The fixing tool can be run or downloaded to the machine and automatically executed from CMD.exe with the following script (the log will be created):

powershell -command "& {(New-Object System.Net.WebClient).DownloadFile('http://help.eset.com/eset_tools/CertFix.exe', '%temp%\CertFix.exe');(Start-process '%temp%\CertFix.exe' -NoNewWindow)}" > C:\CertFix.log

or if managed remotely, as client task in ESMC → Operating system → Run command.

NOTE:

Windows PowerShell comes installed by default in every Windows, starting with Windows 7 SP1 and Windows Server 2008 R2 SP1.

How to download and use the fixing tool

Download CertFix.exe. If you are unable to download an executable file with your browser, download CertFix.rar. The fixing tool can be run or downloaded to the machine and automatically executed from CMD.exe with the following script (the log will be created):

powershell -command "& {(New-Object System.Net.WebClient).DownloadFile('http://help.eset.com/eset_tools/CertFix.exe', '%temp%\CertFix.exe');(Start-process '%temp%\CertFix.exe' -NoNewWindow)}" > C:\CertFix.log

or if managed remotely, as client task in ESMC → Operating system → Run command.

In case of incorrect registration, use the following format:

CertFix.exe --fix-wsc-only

NOTE:

Windows PowerShell comes installed by default in every Windows, starting with Windows 7 SP1 and Windows Server 2008 R2 SP1.