[KB7176] Lost or forgotten your password in ESET Endpoint Encryption

• Recover your Key-File password for a client workstation.
• Recover your Full Disk Encryption password for a client workstation.
• Recover your ESET Endpoint Encryption Server password for the Management console.

Key-File password

The Key-File password is entered on the following login screen:

Figure 1-1

To recover the Key-File password, visit the appropriate article:

• Standalone users: If you have forgotten your Key-File password, visit: Forgotten Password - Key-File (standalone).
• Managed users: How do I reset a users ESET Endpoint Encryption Key-File password?

Full Disk Encryption password

The Full Disk Encryption passwords are entered into the following Start System menu option:

Figure 1-2

To recover the Full Disk Encryption password, visit the appropriate article:

• Standalone users: Reset the FDE password.
• Managed users: Reset the FDE password. Start a system that is Full Disk Encrypted.

ESET Endpoint Encryption Server password

The ESET Endpoint Encryption (EEE) Server password is entered into the following Management console screen:

Figure 1-3

If you are unable to login to the EEE Server and you are using a normal login account, visit: My ESET Endpoint Encryption Server login is locked out, how can I regain access?

If you have been locked out the system admin account for the EEE Server, visit: I have forgotten the password or locked out the ESET Endpoint Encryption Server system admin login