Issue
- Recover your Key-File password for a client workstation.
- Recover your Full Disk Encryption password for a client workstation.
- Recover your ESET Endpoint Encryption Server password for the Management console.
Solution
Key-File password
The Key-File password is entered on the following login screen:
Figure 1-1
To recover the Key-File password, visit the appropriate article:
- Standalone users: If you have forgotten your Key-File password, visit: Forgotten Password - Key-File (standalone).
- Managed users: How do I reset a users ESET Endpoint Encryption Key-File password?
Full Disk Encryption password
The Full Disk Encryption passwords are entered into the following Start System menu option:
Figure 1-2
To recover the Full Disk Encryption password, visit the appropriate article:
- Standalone users: Reset the FDE password.
- Managed users: Reset the FDE password. Start a system that is Full Disk Encrypted.
ESET Endpoint Encryption Server password
The ESET Endpoint Encryption (EEE) Server password is entered into the following Management console screen:
Figure 1-3
If you are unable to login to the EEE Server and you are using a normal login account, visit: My ESET Endpoint Encryption Server login is locked out, how can I regain access?
If you have been locked out the system admin account for the EEE Server, visit: I have forgotten the password or locked out the ESET Endpoint Encryption Server system admin login
