[KB7196] Reset a user Key-File password in ESET Endpoint Encryption

• You lost or forgot the key-file password to log in to a managed ESET Endpoint Encryption (EEE) instance (i.e. your EEE software was installed by a member of your IT department) 

ESET Endpoint Encryption Server administrators:

1. Log in to the EEE Server console, select the affected user and click Details.

Figure 1-1

2. Click the Workstations tab, select the appropriate workstation and click Deactivate.

Figure 1-2

3. In the Deactivate User notification, select the check box next to Are you sure you want to Deactivate this user? and click Deactivate.

Figure 1-3

4. With the user selected, click Generate activation code, and click Okay to send the new code to the user.

5. The endpoint user will need to right-click the EEE icon in the system tray, and when the menu appears, click Proxy Sync.

6. In the activation window that appears, the user will type in their activation code and click Okay.

7. The user will need to type a password in the password fields. This will be their new EEE login password.