[KB7629] Forgotten Key-File password in a standalone ESET Endpoint Encryption client

Solution

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

There is no recovery process, or password reset for forgotten Key-File passwords in EEE standalone clients. Support is unable to recover passwords or Key-Files.

Alternatives to regain access to the Key-File:

Users that know their old password and have a Key-File backup associated with the old password can restore from the backup. After restoring the Key-File, the password will be reverted to the old password.
Users that no longer need to access the encrypted data in EEE can delete the Key-File and set up a new one.

Last Updated: Sep 27, 2022

[KB7629] Forgotten Key-File password in a standalone ESET Endpoint Encryption client

Solution

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

Additional resources

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