[KB7557] Restore your Key-File using ESET Endpoint Encryption

Issue

ESET Endpoint Encryption Client and ESET Endpoint Encryption Client Server are separate products from ESET Full Disk Encryption

The article below applies only to the ESET Endpoint Encryption Client or ESET Endpoint Encryption Server and not ESET Full Disk Encryption.

Visit ESET Full Disk Encryption support to view ESET Full Disk Encryption content.

  • Your workstation's operating system has been reset and you need to restore your Key-File
  • You bought a new machine but still need to access encrypted documents
  • Your Key-File has been overwritten denying you access to your encrypted documents

Details

You will need to have a Key-File Backup. 

Solution

  1. Right-click the EEE icon and select Logout.

  2. Right-click the EEE icon and select Key-File Utility.
Figure 1-1
  1. Confirm the Restore a Key-File from a backup location option is selected, and click Restore.
Figure 1-2
  1. Select the location of your Key-File and click OK.
Figure 1-3
  1. Click Yes → OK. You will now be able to access your encrypted documents.
Figure 1-4

 

This article applies to
Product
OS
Issue
Related articles
Why should I make a Key-File backup in ESET Endpoint Encryption?
Last Updated: Aug 30, 2022

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