[KB6472] Create a support request directly from ESET Mobile Security for Android (7.x–8.x)
Issue
- You encountered an issue with ESET Mobile Security for Android that you cannot solve, and you would like to contact ESET Technical Support
- ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file
- Send a support request directly from your ESET Mobile Security application
- Access your Public License ID for Technical Support
- Send a support request from the Android settings
Solution
Send a support request directly from your ESET Mobile Security application
-
Tap the menu icon
in the top left corner and tap Customer care.
Figure 1-1
- Tap Customer care.
Figure 1-2 - Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type the description of your issue. Select the check box next to Submit application log and tap Submit.
Figure 1-3
-
After your support request is sent, you will receive a confirmation message in the ESET Mobile Security application. You will also receive a confirmation email with a ticket number and a link to your Technical Support case.
Figure 1-4
Access your Public License ID so Technical Support agents can access your License Key information
-
Tap the menu icon
in the top left corner and tap License.
Figure 2-1
-
The Public License ID is displayed at the top of the screen.
Figure 2-2
Send a support request from the Android settings
-
Open Settings in the Android menu.
-
Tap Apps.
Figure 3-1 -
Find and tap ESET Mobile Security.
Figure 3-2 -
Tap Storage & cache.
Figure 3-3 -
Tap Manage space.
Figure 3-4 -
Tap Customer care.
Figure 3-5 -
Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type in the description of your issue. Tap Submit.
Figure 3-6
Last Updated: Nov 15, 2022
