Issue
- Prepare your server for ESET Remote Administrator for Managed MSPs
- System requirements
- Installation prerequisites
Solution
Getting Started with ERA for Managed MSPs: Step 1 of 4
← MSP Welcome Overview | Install ESET Remote Administrator Server for Managed MSPs →
System Requirements
ERA Server is required to manage ESET endpoint products across all OS platforms.
System requirements:
- Determine what type of database you will configure for use with ERA Server
- Windows machine (supported on Windows Client or Server OS. Windows Server 2012 R2 is recommended)
- Recommended hardware (virtual or physical): see Online Help topic Infrastructure building and sizing
- Base build with OS updates
- Install Java Runtime Environment (version 7 or later) and ensure Java is updating correctly
- Install Microsoft .NET Framework 3.5: Follow the installation process outlined in the Microsoft Knowledgebase
Installation Prerequisites
The following prerequisites should be configured in the environment before proceeding to step 3 (installing ERA).
On your intended ESET Remote Administrator (ERA) Server machine:
- Static IP address
- Firewall rule pointing an external IP address to the ERA server on port 2222 (encrypted communication of endpoint agents to server)
- Firewall rule pointing an external IP address to the ERA server on port 443 (for access to ERA Web Console from outside of your network—this is only required if you want to be able to access the ERA Web Console while outside your internal network and do not have an alternative method of accessing the LAN such as RDP, VPN, VDI, etc.)
- ESET PSA/RMM plugins will use port 2223 for API communications to the ERA server and either port 80 (default) or 443 for policy display. If there is a firewall between your RMM/PSA server and your ERA server, these ports must be transitively allowed between these systems.
- An "A" record in your public DNS zone pointing to the external IP address used in the firewall rule
