[KB6404] ESET Remote Administrator System Requirements for MSPs

Riešenie

Getting Started with ERA: Step 1 of 5

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System Requirements 

ERA Server is required to manage ESET endpoint products across all OS platforms. 

System requirements:

  • Determine what type of database you will configure for use with ERA Server

    Microsoft Access is not supported by ERA Server

    Microsoft SQL Server Express is included with the installer. We also support Microsoft SQL Server or MySQL version 5.5 or later.

  • Windows machine (supported on Windows Client or Server OS. Windows Server 2012 R2 is recommended)
  • Recommended hardware (virtual or physical): 2 vCPU, 8 GB RAM, 40 GB free disk space (after Windows install)
  • Base build with OS updates
  • Install Java Runtime Environment (version 7 or later) and ensure Java is updating correctly
  • Install Microsoft .NET Framework 3.5: Follow the installation process outlined in the Microsoft Knowledgebase

ERA Linux virtual appliance deployed via OVA

Note that when installing the Linux virtual appliance, the password that you set as the admin console password will automatically be set as the internal certificate authority password as well.

Installation Prerequisites 



The following prerequisites should be configured in the environment before proceeding to step 3 (installing ERA).

On your intended ESET Remote Administrator (ERA) Server machine:

  • Static IP address
  • Firewall rule pointing an external IP address to the ERA server on port 2222 (encrypted communication of endpoint agents to server)
  • Firewall rule pointing an external IP address to the ERA server on port 443 (for access to ERA Web Console from outside of your network—this is only required if you want to be able to access the ERA Web Console while outside your internal network and do not have an alternative method of accessing the LAN such as RDP, VPN, VDI, etc.)
  • An "A" record in your public DNS zone pointing to the external IP address used in the firewall rule