[KB6267] You are running an unsupported version of ESET product which has reached "End of Life“ status (Business users)

Issue

  • You are using an older version of ESET NOD32 Antivirus or ESET Smart Security (version 3 or 4) on client workstations connected to ESET Remote Administrator (version 4 or 5), which is an unsupported combination
  • You receive the warning You are running an unsupported version of ESET product which has reached "End of Life“ status in the Event Log tab of ERA Console
  • The lifecycle status of your ESET products on client workstations is: Limited support or End of life, depending on the version used

Details


Click to expand


See our lifecycle status Knowledgebase articles:


Solution

What is an "unsupported version" or "unsupported combination"?

ESET Smart Security and ESET NOD32 Antivirus (versions 3 and 4) were developed as both home and business products and have the ability to connect to ESET Remote Administrator (ERA), but this is not a supported combination.

ESET Smart Security and ESET NOD32 Antivirus version 5 and later can not connect to ERA. See the table below for more details:

ESET product, version Segment Connect to ERA Supported combination
ESET NOD32 Antivirus 3 or 4 Home -
ESET Smart Security 3 or 4 Home -
ESET NOD32 Antivirus 5+ Home -
ESET Smart Security 5+ Home -
ESET NOD32 Antivirus Business Edition 3 or 4 Business *
ESET Smart Security Business Edition 3 or 4 Business *
ESET Endpoint Antivirus 5+ Business
ESET Endpoint Security 5+ Business

* This ESET product will reach End of life soon.

Business users should always install ESET Endpoint Security or ESET Endpoint Antivirus on client workstations for this reason. If you use ESET NOD32 Antivirus Business Edition or ESET Smart Security Business Edition you will not receive the warning shown above.

Why is it important to use the latest version?

  • The most recent version of ESET Remote Administrator supports the most recent operating system versions, including several Linux distributions.
  • The most recent version of ESET Endpoint Security and ESET Endpoint Antivirus contains new features and security improvements (see the table below).
  • Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.
System administrators: Do not delay upgrading your ESET products

When your ESET products (version 4) reach End of life, you will not be able to receive database updates.

Regularly updating your ESET business products is the best way to ensure the maximum level of security on your computer. Updating the virus database and updating program components are important parts of maintaining complete protection against malicious code.

Version 3 users: You will not receive new updates and you will not be protected against new threats!

Compare your ESET products with newer versions
ESET is continually developing leading-edge protection

For more detailed information about new features, refer to the ESET leading-edge technology page on the ESET website.

    Your current features
(client products)
Features available after you upgrade
Antivirus / Antispyware  
HIPS   -
Specialized cleaner   -
ESET LiveGrid - Cloud-powered reputation   -
Exploit blocker   -
Advanced Memory Scanner   -
Device control   -
Web control   -
Anti-phishing     ✓ (version 6 only)
Botnet protection     ✓ (version 6 only)
Shared local cache     ✓ (version 6 only)
    Your current features
(Remote administrator)
Features available after you upgrade
Console  
Remote installation  
Groups, policies, tasks  
Reporting  
Support for version 6.x   - ✓ (version 6 only)
HTTP Proxy   - ✓ (version 6 only)
ERA Agent   - ✓ (version 6 only)
Multi-OS platform support   - ✓ (version 6 only)
    Your current level of Support Support level after you upgrade
Regular virus database updates   *
Technical Support is available   -
Product available for download   -
Support for new operating systems   -
Problems and vulnerabilities addressed   -

Recommended upgrade scenarios

Upgrading is free

Your existing ESET license grants you free access to the latest ESET products.

Your chance of surviving a malware infection with ESET version 4 and below is significantly reduced when compared with the newest, most secure model of the same product.

We strongly recommend that you upgrade ESET Remote Administrator to version 6 and deploy ESET Endpoint products to your client workstations.

Refer to the following resources to continue:

Need to use version 5?
Version 5 ESET Endpoint products support the same operating systems as version 4 ESET Business Edition products. This is useful if you still need to use Windows XP
 
To manage version 5 ESET Endpoint products you must use the latest version of ESET Remote Administrator 5 - 5.3.39.0.

If you have questions about the level of support for products you are using, or you want additional assistance upgrading your infrastructure, contact your local ESET partner for support.