Issue
- You want to download, install, activate, or uninstall ClevX DriveSecurity powered by ESET
- Try a 30-day free trial of ClevX DriveSecurity
- Download 30-day free trial of DriveSecurity
- Install DriveSecurity (Windows)
- Activate DriveSecurity (Windows)
- Renew or extend your DriveSecurity license
- Uninstall DriveSecurity
- General information
- FAQ
Solution
ESET supports DriveSecurity exclusively through the information in this article and does not provide phone, chat, or email support for this product.
Support for Kingston® DataTraveler® Vault Privacy 3.0 with DriveSecurity powered by ESET is handled by Kingston.
For more information, visit the ESET DriveSecurtiy webpage. If you need assistance, vist the ClevX support page.
Download 30-day free trial of DriveSecurity
Click the appropriate link for your operating system to download DriveSecurity. A free 30-day trial is included with your download.
You can directly purchase a full version of DriveSecurity.
Install DriveSecurity (Windows)
Follow these steps to install DriveSecurity.
Activate DriveSecurity (Windows)
Follow these steps to activate DriveSecurity.
Renew or extend your DriveSecurity license
Read more about renewing or extending your license.
Uninstall DriveSecurity
Follow these steps to uninstall DriveSecurity.
General information
Free trial
The free trial period is 30 days. After 30 days, DriveSecurity will still function but no longer receive the latest virus signature database updates. A DriveSecurity Activation window will appear with a message that the current license has expired. To purchase a full license, click Purchase eStore License. Each 30-day trial is device-specific.
If you want another 30-day trial of DriveSecurity for another portable device, download it again. Your 30-days trial will start for the new device when you first run DriveSecurity.
Lost license
If you lose the activated device, you cannot recover the license because DriveSecurity license is tied to the UDI (unique device identifier) of a given device. You will need to purchase a new license by downloading a new version of DriveSecurity for your replacement device.
If you wipe your removable media device, you can recover your license by downloading DriveSecurity. DriveSecurity will recognize the UDI (unique device identifier) of your device and you will be prompted to enter your email to recover your license. You must enter the same email used when you purchased DriveSecurity for that device.
Device information
- If your DriveSecurity is working properly, a DriveSecurity icon will display in the system tray
- Click the OFF icon in the DriveSecurity window to completely close the program and stop all scanning
- To find your Security Username, open DriveSecurity and hover over the flash drive icon. Your username will display in the tooltip as EAV-XXXXXXXX
- To restart protection, run DriveSecurity.exe from the root directory of the device
Figure 1-3
- To start DriveSecurity if autorun is disabled, run DriveSecurity.exe from the USB device. Click Start → Computer and then double-click the portable device. DriveSecurity.exe will be in the root folder of the device
- To run an On-demand scan, open the DriveSecurity program window by clicking the DriveSecurity icon in the system tray and click the magnifying glass icon in the bottom left corner of the program window
Figure 1-4
Virus signature database update failure
- Verify that your computer is connected to the Internet (it must be online and not using a proxy/transparent proxy)
- Verify that your license is up-to-date (unplug the drive and reconnect the drive; if an activation window appears then your license must be renewed)
- Make sure that DriveSecurity files are not marked as “hidden” or “read-only”. This includes the “DriveSecurity.exe" file and the “ESET” folder at the root of the removable device
- Make sure you leave your drive connected to your computer for long enough or use the 'force update' button (a small notepad icon next to the version number in your product)
Figure 1-5
