[KB8279] Configure the restart or shutdown behavior of computers managed by ESET PROTECT or ESET PROTECT On-Prem

Issue

• When a task that requires a restart or shutdown of an endpoint managed by ESET PROTECT is executed, the client device may restart or shut down without notice
• Configure the behavior of a restart or shutdown in tasks to notify the user or allow the user to postpone the restart or shutdown
• Supported versions
• Updates without restart
• Configure restart or shutdown options

Details

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Click to expand

You can configure to require a restart or shutdown of a device with the following tasks:

• Software install or Software uninstall, if you select the check box next to Automatically restart device if needed
• Operating system update, if you select the check box next to Automatically restart device if needed
• On-demand Scan, if you select the check box next to Shutdown computer after scan
• Shutdown computer
• ESET PROTECT Components Upgrade (available only in ESET PROTECT On-Prem), if you select the check box next to Automatically reboot when needed
• Upgrade Agent (available only in ESET PROTECT), if you select the check box next to Automatically restart device if needed

macOS users

macOS users can cancel the planned restart or shutdown within 60 seconds for the following tasks:

• Software install
• Software uninstall
• Operating system update

Immediate restart or shutdown is required for the following tasks:

• Shutdown computer
• On-demand Scan

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Solution

Supported versions

Every time you configure a task in ESET PROTECT or ESET PROTECT On-Prem that requires a restart or shutdown of a client device, you can configure the behavior of the endpoint device.

The restart or shutdown feature is currently supported in:

• ESET PROTECT On-Prem version 9.1 and later
• ESET PROTECT version 3.4 and later
• ESET Management Agent version 9.1 and later
• Client devices must be protected with ESET Endpoint Antivirus or ESET Endpoint Security version 9.1 and later

The restart or shutdown feature will be available in other applications in the future.

Updates without restart

Select the Install only when reboot is not needed option to allow updating server security applications without a full system restart, minimizing Windows Server downtime. Updates that do not require a restart are supported from version 12.1 for:

• ESET Server Security for Microsoft Windows Server
• ESET Mail Security for Microsoft Exchange Server
• ESET Security for Microsoft SharePoint Server

Configure restart or shutdown options

1. Open the ESET PROTECT Web Console.

2. Click Tasks → New client task (or in ESET PROTECT On-Prem: Tasks → Add → Client Task).

   

3. Name the task and select a Task from the drop-down menu. Click Continue.

   

4. Click Automatically restart device if needed to configure the options to postpone or to cancel the restart/shutdown (see more information below). Then click Finish.

   Server applications

   Server applications do not support postponing or canceling restart or shutdown actions.

   • Postpone: From the drop-down menu, select the maximum amount of time for which the user of the client device can postpone the restart or shutdown.
   • Cancel: Select the check box next to Allow user to cancel the action to allow the user of the client device to cancel the restart or shutdown.
     
     

   

5. On the client device, a notification will appear before the forced restart or shutdown. The user may choose either Restart now (or Shut down now) or Remind me later.

   Depending on the time remaining before the forced restart or shutdown, the notification is the following color:

   • Blue: More than 1 hour
   • Yellow: Less than 1 hour
   • Red: Less than 10 minutes