In early June 2019, ESET will enable Threat Defense servers – West US (California) – using a staged rollout. This change impacts all ESET Dynamic Threat Defense users.
By June 17, all users will be routed to data centers entirely based on GeoIP. Each user is routed to the data center that is nearest to their geographical location, either to the data center in Europe or the US. If the nearest data center is unavailable, the traffic goes to the other data center.
The data centers on Azure do not store analyzed files; only hashes of the files and the results of their analyses. The ESET Headquarters (located at Slovakia) performs all the analysis.
Users who allow communication by hostname (
d.edtd.eset.com) on their firewalls or do not restrict communication, no action is required.
Users who whitelist their communication by specific IP address need to add/whitelist on their firewalls the IP address 22.214.171.124.
Users who do not apply these changes can encounter issues with delivery of the analysis results when routed through the US data center.